Order‑aware macros for WooCommerce & Shopify
Copy a clean order summary, paste a ready reply, and close the ticket.
built for Shopify customer support (customer care) and WooCommerce support teams.
Casekit reads the order page and keeps everything local in your browser.
Save 30 to 90 seconds per ticket.
Need a Shopify support playbook? Read the Shopify support guide.
Click a screenshot to view full size.
Built for e‑commerce support workflows
Fast, lightweight, and designed to stay out of your way.
Copy a clean order summary
Generate a ticket‑ready summary (order ref, customer, total, dates, tracking when available).
- Works on WooCommerce order pages (classic + HPOS)
- Works on Shopify Admin (orders + purchase orders)
- Clipboard‑first (paste into Gorgias/Zendesk/Email)
Macros with variables
Use templates that auto‑fill values like {{first_name}} or {{order_ref}}.
- Search + one‑click copy
- Free: 4 starter macros (EN + FR)
- Pro: create/edit macros + import/export packs
Returns & shipping checklists
Standardize how you handle returns, exchanges, and delivery issues.
- Per‑order checklist (returns + shipping)
- Return deadline helper (window + order date)
- Pro: edit the checklist to match your policy
Reviews
Built for the repetitive parts of support — the ones that quietly eat time every day.
“The macros feature is my favorite. It helps me reply quickly without forgetting important details like order numbers or customer names. Perfect for busy eCommerce stores.”
“I must give credits to the developers of CaseKit. They really did a good job here!”
“CaseKit is super lightweight and easy to use. I love how it pulls order details automatically and formats them nicely for customer support replies. Great productivity booster.”
Pricing
Start free. Upgrade once when you want to edit macros, add your own, or share packs with a team.
Casekit Extension
- One‑click order summary
- 4 starter macros (built‑in)
- Returns & shipping checklist
- WooCommerce + Shopify (incl. purchase orders)
Add to Chrome (free)
Track time saved by standardizing replies and reducing errors.
FAQ
Does Casekit send order/customer data to Casekit?
No. The extension is local‑first and does not send order content to a Casekit server.
How do I activate Pro?
Install the free extension from the Chrome Web Store, then paste your license key in Casekit (Settings → Open options → License) to unlock Pro.
Can I use it with my helpdesk?
Yes. Casekit copies text to your clipboard. Paste it into Gorgias, Zendesk, Help Scout, email, Slack, etc.
Refund policy?
See Refunds. If you have any issue, email support@casekit.app.