Most Shopify stores don't need a helpdesk. They need the order on screen.
Helpdesks solve routing, queues and SLAs. If what actually slows you down is opening Shopify for every customer email, you can fix that in about a minute without moving your inbox anywhere.
Free plan, no card. If you decide you do need a helpdesk, you have lost a minute.
Head-to-head comparisons
CaseKit vs Gorgias
A full ecommerce helpdesk with its own inbox, billed by ticket volume.
CaseKit vs Zendesk
A broad customer service platform billed per agent, built for larger operations.
CaseKit vs Re:amaze
An ecommerce helpdesk with shared inbox, chat and social, billed per user.
CaseKit vs Shopify Inbox
Shopify's own free tool for storefront chat conversations.
CaseKit vs Richpanel
An ecommerce helpdesk with a customer self-service portal and native Shopify actions.
CaseKit vs Help Scout
A clean shared inbox for small teams, focused on coordination rather than order data.
Buyer's guides
Gorgias alternatives
Seven options compared, plus the one every other list leaves out: not migrating.
Zendesk alternatives for Shopify
Which parts of the platform you actually use, and the per-seat maths at 1, 3 and 5 people.
Best Shopify helpdesk
Chosen by situation rather than feature count. Compare the meter, not the sticker.
The one distinction that matters
Nearly every difference below follows from a single question: does your support workflow move into a new application, or stay in Gmail?
Keep Gmail. Add the Shopify order.
Gmail stays the workspace. CaseKit adds the Shopify half of the answer to the conversation you are reading. Nothing migrates, and there is no ticket model to adopt.
- Gmail remains the support inbox
- Shopify order questions are most of the volume
- The team is small and setup time matters
- You want AI wording without AI deciding order status
A dedicated support application
Conversations from every channel land in one queue with assignment, SLAs, automation and reporting. That is a different and more powerful way to run support.
- Routing across chat, social, voice and email
- Ticket management is central to how you work
- SLAs, queues and workforce management matter
- Deep support reporting is a primary requirement
Three reasons merchants pick CaseKit over migrating
A minute, not a project
Install, connect Shopify, open an email. No mailbox migration, no ticket import, no retraining, and nothing to undo if you change your mind.
The bill does not move
$19 a month for up to 5 people, whatever your volume does in November. Ticket-metered plans cost most exactly when margin is tightest.
AI that cannot get the facts wrong
The order status comes from Shopify before any wording is generated, so a rewrite cannot turn a still-packing order into "on its way".
Free plan: unlimited order lookups and 25 replies a month.
Pricing models, side by side
The headline number matters less than what it scales with. These three models behave very differently as you grow.
| Product | Priced by | Entry price |
|---|---|---|
| CaseKit Pro | Flat, per workspace | $19/month, up to 5 members |
| Gorgias | Billable tickets, unlimited seats | From $10/month for 50 tickets |
| Zendesk | Per agent, per month | From $19/agent/month, annual billing |
| Re:amaze | Per user, or flat by conversation volume | From $29/user/month |
| Shopify Inbox | Free with Shopify | $0 |
Competitor details verified 29 August 2026. Pricing changes often — check the official page before deciding. Helpdesk plans commonly add usage charges for AI resolutions and ticket overages on top of the base price.
See it before you compare anything
This is the whole product: the Shopify order, resolved and sitting next to the customer email.
Try the cheap option first
Free covers unlimited Shopify order lookups and 25 replies a month. Install it, answer one email, and you will know within five minutes whether you still need a helpdesk.