CASEKIT
Pricing

CaseKit pricing: free to start, $19 a month for a team

One free plan that answers real customer emails, and one paid plan for teams who want every reply to sound like their store.

5.0 from 15 ratings on the Chrome Web Store

Free

Store owners who answer support themselves and want the order on screen before they reply.

$0
Permanent free plan. No card required.
Install on Shopify
  • Unlimited Shopify order lookups
  • 25 replies a month
  • Order status, carrier and tracking card
  • WISMO scenario detection
  • All five reply languages (EN, FR, ES, DE, IT)
  • Shorter tone rewrite
  • Copy reply from your Shopify admin
  • Optional Gmail extension: one-click insert
  • 1 user, 1 Shopify store
  • Replies written from the customer's message
  • Warmer and Formal tone rewrites
  • Your store tone and policies
  • Team members
For teams
CaseKit Pro

Small teams who want every reply to sound like the store, not like a template.

$19 /month
or $190/year — about two months free. Up to 5 team members.
Install on Shopify
  • Everything in Free
  • Unlimited replies
  • Replies written from the customer's actual message
  • Warmer and Formal tone rewrites
  • Your store's tone and policies on every reply
  • Usage and settings in your Shopify admin
  • Up to 5 team members

Full plan comparison

CapabilityFreePro
Workflow
Shopify order and customer lookupUnlimitedUnlimited
Order, fulfilment and tracking cardYesYes
WISMO scenario detectionYesYes, with your policy applied
Replies per month25Unlimited
Reply languages (EN, FR, ES, DE, IT)All fiveAll five
Write replies from your Shopify adminYesYes
Gmail extension: one-click insert (optional)YesYes
You review before sendingAlwaysAlways
Writing
How the reply is writtenFrom templates on our serverFrom the customer's actual message
ShorterYesYes
Warmer and Formal—Yes
Your store tone and policy notes—Yes
Team and admin
Users1Up to 5
Shopify stores11
Usage and settings in Shopify admin—Yes
Not included on any plan. Multiple Shopify stores in one workspace, Gorgias adapter, Zendesk adapter and richer carrier data are roadmap items, not features you are paying for. The changelog lists what has actually shipped.
Why Free is generous

Free is not a teaser

Plenty of tools in this category hide the resolved order behind a paywall so you have to pay to find out whether it works. That is not the deal here.

On Free you get the whole deterministic loop: the order resolved from the conversation, the real fulfillment and tracking state, the correct WISMO scenario and a localized reply you can insert. If that is all you need, stay on Free.

Pro exists for the next problem, which is not "find the order" but "make the answer sound like us, consistently, across a small team".

What Free actually does
  1. Customer and order found
  2. Shopify fulfillment state understood
  3. Correct localized reply selected
  4. Insert Reply into Gmail

The complete workflow, at $0.

How this compares with a full helpdesk

Different products with different jobs. The pricing models are different too, which matters more than the headline number.

CaseKit

Flat $19/month for the workspace, up to 5 members. You keep Gmail, so there is no per-seat inbox cost and nothing to migrate.

Ecommerce helpdesks

Usually priced per ticket or per agent, with AI billed separately per resolution. Powerful, and a bigger commitment.

Which to pick

If Gmail is still your support inbox and Shopify order questions dominate, start light. Compare the options.

Estimate your current workflow cost

What people say

5.0 from 15 ratings on the Chrome Web Store

I used to keep Shopify open in a second tab all day. Now the order is just there when I open the email. It sounds small until you do it forty times.
Alexia · Owner, apparel storeShared with CaseKit
The part that sold me is that it tells you when the carrier has not scanned the parcel yet. It does not pretend the package is moving.
Petr Hans · Customer support, homewareShared with CaseKit
We answer in French and English. Getting the reply back in the language the customer wrote in, with the right tracking number already in it, saves the whole lookup.
Francesca · Support lead, 3-person teamShared with CaseKit

Pricing questions

Is the Free plan a trial?
No. Free is a permanent plan. It includes unlimited Shopify order lookups and 25 prepared replies a month, with the full order card, WISMO detection and all five reply languages.
What exactly does Pro add?
Contextual AI rewriting that uses the customer's actual message, custom store tone and policy snippets, shared team macros, up to 5 team members in one workspace, and a richer usage view for the owner.
Is Pro billed per agent?
No. Pro is $19 a month for the workspace, with up to 5 team members included. It is not a per-seat price.
How does annual billing work?
Pro annual is $190 a year, which works out at roughly two months free compared with paying $19 monthly for twelve months.
How am I billed?
Billing is handled through Shopify as part of your store's subscription, so it appears on your regular Shopify invoice.
Do I lose my orders or replies if I downgrade?
CaseKit does not store your orders. It reads them from Shopify when you need them, so downgrading changes which features you can use, not what data exists in your store.
Is there a discount or free trial for Pro?
There is no promotional discount running. The Free plan is the way to evaluate the product: it performs the full order resolution and reply workflow, not a limited demo.
Do I need Pro to get accurate order data?
No. Order resolution, the fulfillment and tracking card, WISMO detection and localized replies are all in Free. Pro is about wording, tone and team workflows.

Start on Free and see whether it holds up

Unlimited order lookups and 25 replies a month, permanently. Upgrade only when the wording and team features are worth $19 to you.

Install on ShopifySee how it works