Chrome extension for Shopify & WooCommerce support teams
Casekit is a Chrome extension for Shopify and WooCommerce support teams that handle WISMO, shipping delays, returns and refund tickets every day.
Copy a clean order summary, paste a support macro, and reply faster without changing your helpdesk.
Built local-first: Casekit reads the order page while keeping customer and order data in your browser.
Save 30 to 90 seconds on every support ticket.
Need a Shopify support playbook? Read the Shopify support guide.
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Popular ecommerce support templates
High-volume support situations your team can answer faster with Casekit macros and templates.
Where is my order email templates
WISMO replies for delays, shipped orders, customs holds, lost packages and delivered-not-received tickets.
Shipping delay email templates
Tracking updates, carrier investigations, replacement shipment wording and delay apologies.
Delivered but not received templates
A clear DNR workflow for Shopify and WooCommerce support teams when tracking shows delivered.
Refund email templates
Partial refunds, refund delays, refund confirmations and goodwill credits for ecommerce support.
Shopify customer support templates
Copy-paste replies for WISMO, cancellations, address changes, returns, refunds and damaged items.
Gorgias macros for Shopify
Macro examples, variables and folder structure for common Shopify support conversations.
Built for e‑commerce support workflows
Fast, lightweight, and designed to stay out of your way.
Copy a clean order summary
Generate a ticket‑ready summary (order ref, customer, total, dates, tracking when available).
- Works on WooCommerce order pages (classic + HPOS)
- Works on Shopify Admin (orders + purchase orders)
- Clipboard‑first (paste into Gorgias/Zendesk/Email)
Macros with variables
Use templates that auto‑fill values like {{first_name}} or {{order_ref}}.
- Search + one‑click copy
- Free: 4 starter macros (EN + FR)
- Pro: create/edit macros + import/export packs
Returns & shipping checklists
Standardize how you handle returns, exchanges, and delivery issues.
- Per‑order checklist (returns + shipping)
- Return deadline helper (window + order date)
- Pro: edit the checklist to match your policy
Reviews
Built for the repetitive parts of support — the ones that quietly eat time every day.
“The macros feature is my favorite. It helps me reply quickly without forgetting important details like order numbers or customer names. Perfect for busy eCommerce stores.”
“I must give credits to the developers of CaseKit. They really did a good job here!”
“CaseKit is super lightweight and easy to use. I love how it pulls order details automatically and formats them nicely for customer support replies. Great productivity booster.”
Pricing
Start free. Upgrade once when you want to edit macros, add your own, or share packs with a team.
Casekit Extension
- One‑click order summary
- 4 starter macros (built‑in)
- Returns & shipping checklist
- WooCommerce + Shopify (incl. purchase orders)
Add to Chrome (free)
Track time saved by standardizing replies and reducing errors.
FAQ
Does Casekit send order/customer data to Casekit?
No. The extension is local‑first and does not send order content to a Casekit server.
How do I activate Pro?
Install the free extension from the Chrome Web Store, then paste your license key in Casekit (Settings → Open options → License) to unlock Pro.
Can I use it with my helpdesk?
Yes. Casekit copies text to your clipboard. Paste it into Gorgias, Zendesk, Help Scout, email, Slack, etc.
Refund policy?
See Refunds. If you have any issue, email support@casekit.app.