Is the shipping template library included in Pro?

Yes. The Shipping templates are included in Casekit Pro (along with the Returns templates).

Can I edit the templates?

Yes. In Pro you can edit the macros and the checklist to match your carrier workflow and tone.

Does Casekit send order data to your servers?

No. Casekit is local‑first and doesn’t send order content to a Casekit server.

Shipping delay email templates for ecommerce support

Shipping delay email templates included in Casekit Pro (ready to use and editable). Reply consistently to WISMO tickets, tracking questions, carrier investigations, lost packages and “delivered but not received”.

Delays

Tracking

Investigations

Replacements

Go Pro (includes Returns + Shipping) See Returns templates

Included in Casekit Pro. Designed to paste into your helpdesk (Gorgias/Zendesk/Email/Slack).

Common situations covered

Shipping delay update + apology
Tracking link resend
Carrier investigation opened
Marked delivered but missing
Address confirmation / correction
Replacement shipment sent

Short example

Hi {first_name},

Quick update on order {order_ref}:
The shipment is delayed — sorry about that. We’re checking with the carrier now.

Tracking: {tracking_link}

Best,
{agent_name}

Get Casekit Pro
One‑time payment, lifetime license. Includes Shipping + Returns templates and checklists.

Buy Pro (99$ lifetime)