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Casekit — Chrome extension for Shopify helpdesk teams
Speed up your Shopify helpdesk workflow inside Shopify Admin (customer support/customer care). Copy a clean order summary, paste a macro with variables, and follow a checklist — right on the order page.
Designed for Shopify support teams
- One‑click order summary (ticket‑ready)
- Macros with variables:
{{first_name}},{{order_ref}},{{tracking_link}} - Returns & shipping checklists
- No API keys needed for V1 workflow
Where it runs
Casekit activates on Shopify Admin pages (orders + purchase orders), for example:
https://admin.shopify.com/store/your-store/orders/123456https://your-store.myshopify.com/admin/orders/123456https://admin.shopify.com/store/your-store/purchase_orders/123456https://your-store.myshopify.com/admin/purchase_orders/123456
Exact markup can change. Casekit uses best‑effort extraction and keeps permissions minimal.
Upgrade to Pro to unlock the editor and full template library.
Shopify support guides
Workflows and templates for Shopify Admin support — written for daily tickets.
Customer support templates
Refunds, cancellations, address changes — friendly replies you can paste instantly.
Order edits & address changes
A fast workflow for “please change my address” and “can I edit my order?” tickets.
Chargeback workflow
What to collect, what to say, and how to de‑escalate (support‑focused, not legal advice).
Top 3 Shopify helpdesk Chrome extensions
A short list for support teams: order context + reusable replies + fewer mistakes.
Where is my order templates (WISMO)
Copy‑paste replies for WISMO tickets: shipped, delayed, DNR, RTS, customs and more.