CASEKIT
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Support

Quick answers for installation, Pro upgrade, and common WooCommerce/Shopify quirks. If you’re stuck, email us and we’ll help.

Email support Pricing Changelog
Privacy note: Casekit is local‑first. Order details stay in your browser.

Getting started

  1. Install the extension from the Chrome Web Store (free).
  2. Open a WooCommerce or Shopify order page.
  3. Use Copy summary and Macros to reply faster.
Tip: Pin Casekit in Chrome so it’s always visible.

Installing Casekit Pro

  1. Purchase Pro (one‑time): Get Pro — 99$ lifetime.
  2. On the success page, copy your license key (we also email it).
  3. Open Chrome → Extensions → Casekit → Options.
  4. Paste the key in License and click Activate.
Pro includes the template library and editors — no JSON import required (import/export is optional for team sharing).

Troubleshooting

The Casekit panel doesn’t show up

Make sure you are on an order page in WooCommerce (wp-admin) or Shopify Admin. If needed, refresh the page. On Shopify, navigation is often single‑page; open another order and try the Refresh button in the panel.

Copy to clipboard doesn’t work

Some environments block clipboard access. Try clicking inside the page, then click “Copy summary” again. If your browser shows a permission prompt, allow it.

Shopify fields are missing (email, totals, tracking)

Shopify Admin loads UI dynamically. Use the Refresh button in the Casekit panel. If a field is still missing, Casekit will keep working with the fields available.

WooCommerce totals or items look wrong

WooCommerce admin screens can vary by theme/plugins and by HPOS configuration. Casekit uses best‑effort extraction. If a value is incorrect, email support with a screenshot of the order page (no need to include customer addresses).

I paid but I can’t find my license key

The license key is shown on the success page right after payment. If you closed it, contact support@casekit.app with your PayPal receipt email or transaction ID and we’ll help.

Still need help?
Email support and include:
WooCommerce or Shopify • your browser version • Casekit extension version
Email support Go Pro

Popular guides

Copy‑paste workflows for the most common e‑commerce support tickets.

Shipping replies

Delays, tracking, missing parcels — friendly templates that set expectations.

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WooCommerce templates

Returns, refunds, shipping issues, damage — ready replies with placeholders.

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Shopify templates

Refunds, cancellations, address changes — short, human-friendly replies.

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More resources: Resources • Blog