Public Shopify installation is not available yet. Check availability. Gmail is optional and requires a connected store.

Support cost

What does switching between Gmail and Shopify cost you?

Every output below is calculated from the sliders you set. There are no benchmark claims and no assumed savings rate: this is your own arithmetic, laid out.

Your inputs

Support emails per agent, per day 40

Every customer email an agent opens, not just order questions.

Share that need a Shopify lookup 60

WISMO, delivery, refund status and order-content questions.

Seconds per lookup 45

Tab switch, search, open order, read fulfillment, copy tracking, switch back.

Agents answering support 2

Including you, if you answer support yourself.

Working days per month 22

22 is a typical month excluding weekends.

Hourly cost per agent 20

Loaded cost, or your own time valued at whatever it is worth.

Estimated monthly picture

Shopify lookups per month: —
Time spent on lookups: —
Estimated cost of that time: —
CaseKit Pro: —
Estimated difference: —
Over twelve months: —

Estimate based on your inputs. Actual savings vary. This compares the cost of the lookup work you do today against the Pro subscription price. It is not a guarantee, and it does not assume CaseKit removes every second of that time.

Check Shopify availability

How the calculation works

Four lines of arithmetic, shown in full so you can check it.

Lookups

Emails per agent per day × agents × working days × the share needing a lookup.

Time

Lookups × seconds per lookup, converted to hours.

Cost

Hours × your hourly agent cost.

Difference

That cost minus the $19 Pro subscription.

What this leaves out. Time lost re-finding your place in a thread, follow-up emails caused by an inaccurate first reply, and copy-paste errors on tracking numbers. They are real, but they vary too much by store to model honestly.

Calculator questions

Where do these numbers come from?

Entirely from the values you set on the sliders. Nothing is pre-filled with research claims or CaseKit data. Change an input and the outputs recalculate directly from it.

What counts as a Shopify lookup?

Any support email where an agent has to leave Gmail and open Shopify to answer: checking fulfillment, finding a tracking number, confirming what was ordered or checking a refund status.

What is a realistic lookup time?

Time it on your own inbox rather than trusting a default. Load the Shopify tab, search the customer, open the order, read the fulfillment block, copy the tracking number and get back to the thread. Most teams find it is somewhere between 30 and 90 seconds once the context switch is counted.

Does CaseKit remove all of that time?

No, and the calculator does not assume it does. It shows what the lookup work currently costs so you can compare it against the Pro price. How much of it CaseKit removes depends on how many of your tickets are order questions.

Does this account for the cost of getting it wrong?

No. Copy-paste errors, wrong tracking numbers and follow-up emails caused by an inaccurate first reply are real costs, but they are too store-specific to model honestly, so they are left out.

The lookup work is the part CaseKit removes

Install the extension, connect Shopify, and the order is resolved before you start writing.

Check Shopify availability See pricing