Add to Chrome
Shopify orders inside Gmail
You answer support from Gmail. Your orders live in Shopify. Every
"where is my order?" means opening a second tab, searching an email
address, reading the fulfilment status, and typing it back out by hand.
CaseKit puts the order in the email.
Free plan: unlimited order lookups, 25 replies a month.
Looking up a Shopify order from a Gmail message
Two ways, and you do neither of them by hand.
They gave an order number
CaseKit reads it from the subject or the message body — with or without the hash, with or without your store's prefix — and pulls that order.
They didn't
Most customers don't. CaseKit uses the sender's email address instead and finds their recent orders. If more than one is open, it asks which.
Why an extension instead of a helpdesk
Gorgias, Re:amaze and Richpanel all want you to move your support into their tool. For a store doing twenty tickets a day, that migration costs more than the problem.
No migration
Your inbox stays where it is. Nothing to import, no forwarding rules.
No per-agent pricing
One price for the store, not a seat charge that grows as you hire.
No new habits
You answer email the way you already do. CaseKit only removes the lookup.
What the reply actually says
CaseKit reads the fulfilment state, the carrier and the tracking number from your Shopify store, then picks the reply that matches. An unfulfilled order, a shipped one with no carrier scan yet, and a parcel out for delivery are three different situations, and they get three different messages.
It will not state a delivery date Shopify has not provided. When the carrier has no live status, the reply says so plainly rather than reassuring the customer with something you cannot stand behind.
Replies come back in the language the customer wrote in: English, French, Spanish, German or Italian.
Put it on your next order email
Setup takes about two minutes. There is no API key to create.
Add to Chrome — free