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Resources
Guides, templates, and playbooks for e‑commerce support — written by humans.
Template libraries
Quick access to the most useful hubs — templates first, then macros.
Shopify support templates
Copy‑paste replies for refunds, cancellations, address changes, shipping delays, WISMO, and more.
Gorgias macros library
Macro packs for Shopify support + a variables cheat sheet for personalization.
Zendesk macros library
15+ ecommerce macros + a simple folder structure to keep your team consistent.
Chrome extension guides
Short lists and workflows for Shopify & WooCommerce support teams — built to reduce copy/paste mistakes.
Top 3 Shopify helpdesk Chrome extensions
Order context + canned responses + a clean workflow (without changing your helpdesk).
Top 3 WooCommerce helpdesk Chrome extensions
Order context from wp‑admin + snippets + fewer mistakes (classic + HPOS).
Where is my order email templates (WISMO)
Copy‑paste WISMO replies by scenario: delays, DNR, RTS, customs, preorders, lost packages.
Featured articles
Three quick reads that you can apply immediately in daily support work.
WooCommerce Return Macros
A complete return workflow + ready‑to‑use macros with placeholders like <name> and <orderid>.
Shipping Reply Templates
Fast, friendly shipping replies for “Where is my order?” including tracking + delays.
Ecommerce Support Checklist
A clean checklist to keep replies consistent — plus a way to train new agents faster.
More from the authors
A few extra reads per author — focused on Shopify & WooCommerce helpdesk and daily support workflows.
WooCommerce helpdesk workflow
Ticket categories, macros, and a simple flow that keeps shipping & returns tickets fast.
Top WooCommerce stores (by niche)
Real store examples grouped by industry — plus what to learn for support workflows.
Shopify helpdesk templates
Fast replies for WISMO, delays, returns and refunds — friendly and consistent.
Top Shopify blogs (by role)
Official + independent blogs for merchants, partners and developers.
Best helpdesk tools (Shopify & WooCommerce)
A workflow‑first checklist to evaluate helpdesk options without overthinking it.
Support KPIs for e‑commerce
The essentials to track for Shopify & WooCommerce helpdesks (FRT, CSAT, backlog).
WooCommerce refund templates
Refund workflow + replies for partial refunds, delays and confirmations.
Delivered but not received (DNR)
A step‑by‑step shipping workflow for “delivered” but missing packages.
Shopify chargeback workflow
What to collect, what to say, and how to keep replies consistent.