Add to Chrome
Casekit — Chrome extension for WooCommerce helpdesk teams
Work faster in your WooCommerce helpdesk workflow inside WooCommerce wp‑admin. Copy a clean order summary, paste a macro with variables, and follow a checklist — without leaving the order page.
What it adds to wp‑admin
- Copy: ticket‑ready summary (order ref, customer, total, items)
- Macros: templates with
{{first_name}},{{order_ref}}, etc. - Checklist: fewer missing steps (photos, policy, deadlines)
- Return window: compute a deadline from order date + return window days
Supported WooCommerce pages
Casekit runs only where it’s useful, to keep permissions minimal.
/wp-admin/post.php?post=123&action=edit(classic order edit screen)/wp-admin/admin.php?page=wc-orders&action=edit&id=123(HPOS order edit screen)
Exact markup can vary by theme/plugins. Casekit uses best‑effort extraction and keeps a Refresh button for edge cases.
Upgrade to Pro when you need the editor and team packs.
WooCommerce support guides
Copy‑paste workflows and templates for the tickets you handle most.
Customer support templates
Shipping delays, returns, refunds, and damage — ready replies with placeholders.
Returns macros playbook
Approvals, deadlines, exchanges and refunds — a practical return workflow.
Refund templates & checklist
Partial refunds, “refund pending”, and confirmation replies that reduce repeat contacts.
Top 3 WooCommerce helpdesk Chrome extensions
Order context from wp‑admin + reusable replies + fewer copy/paste mistakes (classic + HPOS).
Wrong item / missing item templates
Copy‑paste replies for edge cases that cause repeat contacts.