CASEKIT
Optional Gmail extension

Skip the paste when you answer in Gmail

Everything CaseKit does happens in your Shopify admin. If your support inbox is Gmail, the extension does the same job from inside the email: it reads the open conversation, finds the order, and puts the reply in the composer. One fewer step, same store connection.

Add the Gmail extensionThe Shopify app

Optional. Chrome on desktop. Needs the CaseKit Shopify app connected first.

What the extension adds

Nothing you cannot already do in the admin. It removes the copy-paste for people who live in Gmail.

Reads the email for you

No pasting the message or the order number. The extension reads the open conversation and resolves the order from it.

One-click insert

The reply lands in the Gmail composer above your signature. In the admin you copy it; here you click.

Narrow access

It reads the conversation on screen through the page itself. No Gmail API scopes, no mailbox access.

Installing it

Have the Shopify app installed

The extension uses the same store connection. Install CaseKit from the Shopify App Store first.

Add the extension from the Chrome Web Store

One click, free. Sign in with the same Google account.

Open a customer email

The CaseKit panel appears beside it with the order already resolved.

Install on Shopify

What people say

5.0 from 15 ratings on the Chrome Web Store

I used to keep Shopify open in a second tab all day. Now the order is just there when I open the email. It sounds small until you do it forty times.
Alexia · Owner, apparel storeShared with CaseKit
The part that sold me is that it tells you when the carrier has not scanned the parcel yet. It does not pretend the package is moving.
Petr Hans · Customer support, homewareShared with CaseKit
We answer in French and English. Getting the reply back in the language the customer wrote in, with the right tracking number already in it, saves the whole lookup.
Francesca · Support lead, 3-person teamShared with CaseKit

Extension questions

Which browsers does CaseKit support?
Chrome on desktop, and Chromium-based browsers that install extensions from the Chrome Web Store. There is no Firefox, Safari or mobile version.
What permissions does the extension request?
Access to Gmail pages so it can render its panel and read the conversation you have open, and network access to CaseKit's backend to resolve Shopify context. It does not request Gmail API scopes.
Does it work on any Gmail account?
It works in Gmail on the desktop web, including Google Workspace accounts. Each agent installs it in their own Chrome profile.
How do updates work?
Chrome updates the extension automatically. Shipped changes are listed in the changelog.

Start with the Shopify app, add Gmail if you want it

The admin app does the whole job. The extension is for people who would rather not leave the email.

Install on ShopifyHow it works in Gmail