Casekit Chrome Extension for Shopify & WooCommerce support teams
Install the local-first Chrome extension that helps ecommerce support agents copy order context, choose the right support macro, and reply faster to WISMO, refund, return and shipping tickets. Casekit works with your existing helpdesk — Shopify, WooCommerce, Gorgias, Zendesk, Help Scout or email.
Why ecommerce support teams install Casekit
Casekit is built for teams that need practical support speed now — not a heavy helpdesk migration.
Copy a ticket-ready order summary
Turn the order page into clean context: customer name, order reference, payment status, shipping status and key notes.
Paste faster support macros
Use WISMO, refund, return, shipping delay, address change and cancellation replies without typing the same message again.
Keep customer data local-first
Casekit reads the order page in your browser and is designed for copy/paste workflows without sending order content to Casekit servers.
Works with your current support workflow
Casekit does not force you to replace your helpdesk. It gives agents better context and faster replies where they already work.
Shopify Admin
Copy order context from Shopify order pages and prepare replies for WISMO, refunds, returns and shipping delays.
WooCommerce orders
Use Casekit on WooCommerce order pages, including HPOS workflows, to reduce manual lookup and copy/paste mistakes.
Gorgias, Zendesk, Help Scout
Copy the order summary and macro from Casekit, then paste into your helpdesk, email inbox, live chat or social DM.
Built for the tickets that slow teams down
Casekit is optimized for daily ecommerce support pressure: repetitive tickets, missing context, and replies that must stay consistent.
Common ticket types
- Where is my order? / WISMO tickets
- Delivered-not-received and lost package replies
- Refund, partial refund and goodwill credit requests
- Returns, exchanges and return-to-sender cases
- Shipping delays, customs holds and backorders
- Wrong item, missing item and damaged item claims
What agents save
- Less tab switching between order page and helpdesk
- Fewer copy/paste errors in order IDs and tracking links
- More consistent tone across support agents
- Faster first response time during peak support hours
- Clearer escalation notes for fraud or complex cases
Use the Casekit ROI calculator to estimate daily savings based on tickets per day and agent hourly cost.
Free extension vs Casekit Pro
Start with the free extension. Upgrade to Pro when you want the full productivity layer.
Casekit Chrome Extension
Best for trying the workflow and copying cleaner order context from Shopify or WooCommerce.
- Free Chrome Web Store install
- Order summary copy workflow
- Useful default support actions
- Local-first browser workflow
Casekit Pro
Best for teams that answer repetitive ecommerce tickets every day and want unlimited macros and template packs.
- Unlimited macros with variables
- Editable checklist and quick actions
- Import/export support packs
- WISMO, refund, return and shipping templates
- One-time lifetime license
Install in less than one minute
1. Add Casekit to Chrome
Open the Chrome Web Store listing and install the extension on desktop Chrome or Edge.
2. Open an order page
Go to a Shopify Admin or WooCommerce order page and let Casekit read the visible order context.
3. Copy, paste, reply
Copy the order summary, choose a support macro, paste it into your helpdesk, and move to the next ticket.
Related guides for faster support
Continue with guides that show how Casekit fits into Shopify support, WooCommerce support, macros and WISMO workflows.
Top Shopify helpdesk Chrome extensions
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Top WooCommerce helpdesk Chrome extensions
Order context, HPOS-friendly workflows and reusable replies for WooCommerce teams.
AI agents vs support macros
Know what to automate first, what to keep human, and how to reduce risk in ecommerce support.
Reduce WISMO tickets
Prevent shipping tickets before they hit the inbox with proactive updates and better macros.
Shopify support templates
Refunds, cancellations, shipping delays, WISMO and return replies for Shopify teams.
Shipping reply templates
Reusable replies for delays, customs, lost packages, tracking links and delivery questions.
FAQ
Is Casekit free to install?
Yes. The Chrome extension is free to install. Pro is optional and unlocks unlimited macros, the editor, template packs and advanced productivity features.
Does Casekit work with Shopify and WooCommerce?
Yes. Casekit is built for Shopify Admin and WooCommerce order pages, including WooCommerce HPOS workflows.
Does Casekit replace Gorgias, Zendesk or Help Scout?
No. Casekit complements your helpdesk. It copies clean order context and support replies to your clipboard so you can paste into Gorgias, Zendesk, Help Scout, email or social DMs.
Does Casekit send customer order data to Casekit servers?
No. Casekit is designed as a local-first browser workflow. It reads the visible order page and helps you copy/paste replies without sending order content to Casekit servers.
What support tickets does Casekit help with?
Casekit is especially useful for WISMO, refunds, returns, cancellations, address changes, delivered-not-received cases, damaged items, wrong items, missing items, shipping delays and backorders.
Free Chrome extension for Shopify and WooCommerce support teams.
Add to Chrome