CASEKIT
Comparison

CaseKit vs Richpanel

Richpanel is an ecommerce helpdesk with a self-service portal and native Shopify actions. CaseKit is a Gmail extension. They solve the same annoyance from opposite directions: Richpanel moves your support into a purpose-built tool, CaseKit brings the order data to where your support already is.

Choose CaseKit if
  • Gmail is your support inbox and you want it to stay
  • Email is effectively your only channel
  • One to three people answer support
  • You want setup in a minute, not an onboarding
  • A flat price beats usage-based billing for you
Choose Richpanel if
  • You want customers to self-serve order status before emailing
  • Chat, social and email need one queue
  • You want refunds and cancellations from the ticket
  • You are migrating off Gorgias and want the import
  • You need support reporting

Side by side

RequirementCaseKitRichpanel
Agent workspaceYour existing GmailRichpanel inbox
Customer self-service portalNoYes, a core strength
ChannelsEmail in GmailEmail, chat, social
Shopify order contextCore design, read-onlyNative, with actions
Refunds and cancellationsNot possibleYes
Gorgias importNothing to importOne-click
SetupAbout a minuteHelpdesk onboarding
Pricing modelFlat, per workspaceUsage-based

Competitor details verified 29 August 2026. Helpdesk pricing changes often — check the vendor's own page before deciding. Richpanel pricing.

Where Richpanel is stronger

Deflection

A self-service portal answers order-status questions before they become tickets. CaseKit makes tickets faster to answer but does nothing to prevent them.

Order actions

Refunds, cancellations and exchanges from the ticket. CaseKit is read-only by design and cannot do any of it.

Growing past three people

Richpanel scales with the team. CaseKit Pro caps at 3 and does not pretend otherwise.

Common questions

What is Richpanel?
An ecommerce-native helpdesk built for DTC brands: shared inbox, native Shopify order actions, a customer self-service portal and AI. It is one of the most-cited direct Gorgias alternatives.
Is CaseKit a Richpanel competitor?
Only loosely. Richpanel replaces your support inbox and adds a self-service portal; CaseKit adds Shopify order context to the Gmail inbox you already have. They overlap on one job — getting order data in front of the agent — and diverge on everything else.
Which is cheaper?
CaseKit Pro is $19/month flat for up to 3 people. Richpanel starts around $29/month on a usage-based model. But you are comparing a helpdesk with a browser extension, so model what you would actually use before comparing numbers.
Does CaseKit have a self-service portal?
No. Deflecting order-status questions before they reach you is a genuine strength of Richpanel that CaseKit does not attempt. CaseKit works on the tickets that do arrive.

Before you migrate, try not migrating

CaseKit adds the Shopify order to the Gmail you already use. Free plan: unlimited lookups and 25 replies a month, about a minute to set up.

Add CaseKit to ChromeSee CaseKit pricing