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Gorgias alternatives for Shopify support in 2026
Every list of Gorgias alternatives is written by a helpdesk vendor that ranks itself first. This one is too — so here is the useful part up front: for most of the situations below, the answer is not CaseKit, and each entry says which one it is.
It also includes the option the other lists leave out entirely: not migrating.
- Closest like-for-like swap: Richpanel (one-click Gorgias import) or Re:amaze (per-user pricing, chat included).
- Bigger operation: Zendesk. Marketplaces: eDesk. Chat only: Shopify Inbox, free.
- Email in Gmail, mostly order questions, small team: don't migrate. CaseKit puts the order and the reply where you already work, free plan, one minute.
- Every option here except CaseKit and Shopify Inbox is a 14-day trial. CaseKit's free plan is permanent.
The option the other lists skip
If you only bought Gorgias to see the order, you can stop paying for the rest
CaseKit puts the Shopify order and a ready reply next to the Gmail conversation you already have open. No queue, no migration, no per-ticket meter — $19 a month flat per store, and a free plan to check it works on your own orders first.
The shortlist
| Tool | Type | Entry price | Best when |
|---|---|---|---|
| Richpanel | Ecommerce-native helpdesk | From about $29/mo, usage-based | You want Gorgias's model with different pricing and a strong self-service portal. |
| Re:amaze | Ecommerce helpdesk with chat | From $29/user/mo | You want chat and social in the same inbox as email, and per-user pricing suits your headcount. |
| Zendesk | General customer service platform | From $19/agent/mo, annual | Support is a function with headcount, shifts and targets rather than a task. |
| Help Scout | Simple shared inbox | Per-user, published on their site | You want a proper shared inbox with assignment, but not an ecommerce platform. |
| Freshdesk | General helpdesk | From $19/agent/mo, annual | You want a general-purpose helpdesk at a lower per-seat price and Shopify depth is secondary. |
| eDesk | Marketplace-focused helpdesk | Published per-agent tiers | Marketplace channels are a real part of your volume. |
| Shopify Inbox | Free storefront chat | Free | Your support need is pre-purchase chat, not post-purchase email. |
| CaseKit | Gmail extension, no migration | Free, or $19/mo per store | Gmail is your support inbox, order questions dominate, and you do not want to migrate at all. |
Competitor details verified 29 August 2026. Helpdesk pricing changes often — check the vendor's own page before deciding.
Pick by the reason you're leaving
The reason decides the answer. Find your row.
| If you're leaving Gorgias because… | Pick | Why |
|---|---|---|
| The bill spikes in busy months | Re:amaze, or CaseKit | Both are flat. Re:amaze per user; CaseKit per store regardless of ticket volume. |
| The AI answers off-brand or gets facts wrong | CaseKit | Shopify decides the order state before any wording is generated. A rewrite cannot turn 'still packing' into 'on its way'. |
| You want the same helpdesk, different vendor | Richpanel | Ecommerce-native, order actions from the ticket, one-click Gorgias import carries tickets and macros. |
| You need SLAs, routing and reporting | Zendesk | Built for support as an operation. Per agent, and worth it once you have shifts and targets. |
| A real share of sales is on Amazon or eBay | eDesk | Marketplace channels are its whole model. |
| You only ever used Gorgias to see the order next to the email | CaseKit | That is the entire product. Everything else in a helpdesk was overhead you were paying for. |
| Support is chat on the storefront, not email | Shopify Inbox | Free, native, and the right tool for pre-purchase chat. |
Why teams start looking
Named plainly, because the reason decides which of these is right.
The bill scales with your best month
Ticket-metered pricing plus per-resolution AI charges means peak season costs the most, exactly when margin is tightest. A flat or per-seat model changes the shape of that.
The AI answers off-brand
The most-cited complaint in public comparisons. If the helpdesk is fine and only the AI disappoints, layering a better AI on top avoids a migration.
You never needed a helpdesk
Some teams bought one to get Shopify order data next to the customer message. If that was the whole reason, the queue, SLAs and routing are overhead you are paying for and not using.
The options in detail
Richpanel
The most direct like-for-like swap. Native Shopify actions, a self-service portal and a one-click Gorgias import that carries tickets, macros and tags across.
Best when: You want Gorgias's model with different pricing and a strong self-service portal.
From about $29/mo, usage-based
Re:amaze
Shared inbox, live chat, social channels, chatbots and Shopify order actions. Multi-brand on higher tiers.
Best when: You want chat and social in the same inbox as email, and per-user pricing suits your headcount.
From $29/user/mo
Zendesk
The broadest platform here: ticketing, routing, SLAs, reporting and a large app ecosystem. Shopify context comes via integration rather than natively.
Best when: Support is a function with headcount, shifts and targets rather than a task.
From $19/agent/mo, annual
Help Scout
A clean shared inbox that feels closer to email than to a ticket queue. Popular with small teams who find Zendesk heavy.
Best when: You want a proper shared inbox with assignment, but not an ecommerce platform.
Per-user, published on their site
Freshdesk
Full ticketing with an AI layer. Shopify support is via a marketplace app rather than native order actions.
Best when: You want a general-purpose helpdesk at a lower per-seat price and Shopify depth is secondary.
From $19/agent/mo, annual
eDesk
Built around marketplaces. The strongest option if a meaningful share of your sales runs through Amazon or eBay alongside Shopify.
Best when: Marketplace channels are a real part of your volume.
Published per-agent tiers
Shopify Inbox
Shopify's own tool for chat conversations that start on your storefront, with customer and cart context and AI-assisted suggested replies.
Best when: Your support need is pre-purchase chat, not post-purchase email.
Free
CaseKit
Not a helpdesk. It writes the reply from your Shopify order data — in your admin, or next to the Gmail conversation with the optional extension — and leaves your inbox alone.
Best when: Gmail is your support inbox, order questions dominate, and you do not want to migrate at all.
Free, or $19/mo per store
A decision tree that doesn't end at our product
Do you need more than one channel in one queue?
Yes → you need a helpdesk. Re:amaze or Richpanel for ecommerce-native, Zendesk if support is a function with headcount. Stop here.
Do you need SLAs, routing or assignment you can report on?
Yes → helpdesk again. Zendesk or Freshdesk. Stop here.
Is the helpdesk fine and only the AI disappointing?
Then layer better AI onto what you have rather than migrating. Several tools are built specifically for that.
Is a meaningful share of sales on marketplaces?
eDesk. Its whole model is built around that.
Is it email in Gmail, mostly order questions, a small team?
Then a migration is solving a problem you do not have. Put the Shopify order next to the email and keep the inbox. That is what CaseKit does.
Where Gorgias still wins
A comparison that cannot name this is not worth reading.
Depth of Shopify integration
Refunds, cancellations and order edits from inside the ticket. CaseKit is read-only and cannot do any of it.
Unlimited seats on paid plans
Because billing is per ticket, adding people costs nothing. For a growing team that is a genuine advantage over per-seat models.
Revenue attribution
Tying support conversations to revenue is well built and most alternatives here do it less well or not at all.
See the no-migration option
The Shopify order, next to the Gmail conversation, with the reply already written.
Common questions
Why do people leave Gorgias?
What is the closest direct alternative to Gorgias?
Is there a Gorgias alternative that isn't a helpdesk?
How much does Gorgias cost?
Should I migrate or add an AI layer on top?
Before you migrate, try not migrating
CaseKit puts the Shopify order next to the Gmail conversation you already have open. Free plan, no card, about a minute to set up: unlimited order lookups and 25 replies a month.