CASEKIT
Solution

Shopify customer support without changing where you work

Most Shopify support software starts by asking you to move your inbox. CaseKit starts by asking nothing: it adds the Shopify half of the answer to the Gmail conversation you are already reading.

Add CaseKit to ChromeCompare with helpdesks

The tickets this actually covers

Order-derived questions are the bulk of most Shopify inboxes. These are the ones where the answer already exists in your store.

Where is my order?

Resolved order, real fulfillment state, correct scenario, tracking link where Shopify has one.

Has it shipped yet?

A still-processing order gets a processing reply, not an optimistic one.

Tracking has not moved

The reply acknowledges the stall instead of repeating the same tracking link back.

It says delivered but I have nothing

Opens an investigation path with the questions you need answered, rather than arguing with the carrier scan.

What did I order?

Item count, order value and date are on the card before you start typing.

Returns and refunds groundwork

CaseKit surfaces the order facts you need. The decision stays yours — it cannot refund or cancel.

Where CaseKit stops

Here is where it stops.

  • No omnichannel routing across chat, social or voice
  • No ticket queue, assignment or SLA management
  • No automatic sending, refunds or order changes
  • No support reporting beyond a basic usage view

If those are your primary needs, you want a helpdesk. If your primary need is answering Shopify order questions from Gmail accurately and fast, that is exactly what this is for.

See the honest comparison →

CaseKit showing order #10611 out for delivery today with DPD, and the matching reply

Common questions

Is CaseKit a helpdesk?
No. A helpdesk replaces your inbox with a ticket queue. CaseKit adds Shopify context to the Gmail inbox you already use. If you need routing, SLAs and omnichannel queues, a helpdesk is the right tool and the comparison pages say so.
What kinds of support email does it help with?
Anything answerable from order and fulfillment data: order status, shipping and tracking, delivery problems, what was ordered, and order details needed before a returns or refund decision.
What does it not help with?
Pre-sales questions, product advice, and anything that needs a decision rather than a fact. CaseKit stays quiet on conversations where it has nothing useful to add.
Do I need to change anything about how my team works?
No. Agents keep their Gmail, their signatures and their habits. The only new action is Insert Reply.

Try CaseKit on your next support email

Free plan: unlimited Shopify order lookups and 25 replies a month. Nothing to migrate.

Add CaseKit to ChromeSee how it works