CASEKIT
Feature

Reply in the customer's language

A store selling across Europe gets support email in four languages. CaseKit detects which one the customer wrote in and builds the reply in it, using the same resolved Shopify order.

Add CaseKit to ChromeSee plans

All five languages are included on the Free plan.

A French customer email with CaseKit's reply written in French for order #10711 with Colissimo

How language handling works

Detected, not configured

The language comes from the message in front of you, so a French customer gets French without anyone switching a setting.

Same facts, every language

Order number, carrier and tracking are the resolved Shopify values. Translation never touches the data.

A sensible fallback

When detection is uncertain, CaseKit uses your workspace default rather than guessing at the customer's language.

Why this matters more than it sounds

Multilingual support usually means one of two bad options: answer everything in English, or keep five macro sets in sync by hand.

Keeping five sets of templates aligned across eight WISMO scenarios means forty pieces of copy, all of which drift. CaseKit's scenarios are defined once and expressed in each language, so a change to how you handle "delivered but not received" does not need to be made five times.

On Pro, store tone and policy apply across every language too.

A French customer email with CaseKit's reply written in French for order #10711 with Colissimo

Questions about this feature

Which languages are supported?
English, French, Spanish, German and Italian. All five are available on every plan, including Free.
How is the language chosen?
It is detected from the customer's message. When detection confidence is low, CaseKit uses your workspace default language or lets you choose.
Are these machine translations of an English template?
No. The deterministic replies are written per language for each scenario, so they read as support writing rather than translated marketing copy.
Does the order data change between languages?
No. The same resolved Shopify order, fulfillment state and tracking number appear in every language. Only the wording differs.
What if my customer writes in a language you do not support?
CaseKit falls back to your workspace default language. You can edit the draft in the composer as normal before sending.

Try it on your next customer email

Free plan: unlimited Shopify order lookups and 25 replies a month.

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