Feature · Pro
Three agents, one store voice
Support consistency problems are rarely about effort. They happen because every agent keeps their own snippets in their own drafts folder, and nobody knows which version is current.
What Pro shares across the team
One workspace
Up to 3 members share the connected store, the macros and the settings. Owner invites and revokes access.
Store tone and policy
Set the voice and the policy snippets once. Every Pro reply is written against them, in every supported language.
Shared macros
Macros live in the workspace rather than in one person's browser, so onboarding a new agent is not a copy-paste exercise.
What a support lead actually gets
- The same scenario produces the same shape of answer regardless of who is on shift
- A policy change is made once, not chased across three people's snippets
- A new agent is useful on day one, in the Gmail workflow they already know
- A usage view showing resolutions and inserts, so adoption is visible
Questions about this feature
How many people can use one workspace?
Free is a single user. Pro includes up to 3 team members in one workspace at $19 a month, not per seat.
What is shared across the team?
The connected Shopify store, shared macros, store tone and policy settings, and plan entitlements. Each agent works in their own Gmail.
Who can invite and remove people?
The workspace owner manages invites and can revoke access from the CaseKit admin surface in Shopify.
What is store tone exactly?
Reusable guidance the owner sets once: how formal replies should read, policy snippets like your returns window, default macros and languages. Pro applies it to every generated reply.
What if we need more than three people?
Additional seats beyond three are not part of the current plan. If your team is larger, a full helpdesk with per-agent pricing may fit better — the comparison pages cover that honestly.
Try it on your next customer email
Free plan: unlimited Shopify order lookups and 25 replies a month.