Public Shopify installation is not available yet. Check availability. Gmail is optional and requires a connected store.
Terms of Service
The service
CaseKit is provided by Infra Cloud Services S.A.R.L AU in Morocco. It reads authorized Shopify order information and prepares support drafts. The Shopify app works independently; the Gmail extension is optional. Availability and plan features are described on our Shopify app page and pricing page.
Your responsibilities
You must be authorized to access the connected store and any customer information you provide. Keep account access secure. Do not use CaseKit for unlawful activity, unsolicited messages, unauthorized access, or attempts to disrupt the service or evade usage limits.
Review every draft
Drafts, including AI-generated replies, can contain mistakes. Check the customer, order, tracking, dates, amounts, policies and any proposed action before sending. CaseKit does not send email or perform refunds, cancellations, fulfilment or other order changes. You remain responsible for your customer communications and for carrying out any action you promise.
Plans and charges
The Free plan includes 25 reply uses per calendar month. Pro features and prices are shown on the pricing page and on Shopify's plan confirmation screen when available. Shopify processes subscriptions and applicable charges. No paid plan is activated merely by installing the extension. Any trial shown in the app has its own displayed end date; access returns to Free unless a paid subscription is active.
Cancellation and billing questions
Manage available plans from CaseKit in Shopify Admin. Uninstalling the Shopify app ends the app connection and cancels the app subscription through Shopify; already incurred charges can still appear on an invoice. See our refund information for billing disputes and requests. Removing only the Chrome extension does not cancel a Shopify subscription.
Privacy
Our privacy policy explains processing, service providers and retention. Do not provide credentials, payment details or unnecessary sensitive information in support drafts, store settings or website chat.
Availability and restrictions
CaseKit depends on Shopify, browser functionality and other service providers. We do not guarantee uninterrupted service or error-free output. We may restrict access where necessary to address abuse, security risks or legal obligations. Contact support if you believe a restriction was applied incorrectly.
Your rights and changes
Nothing here excludes rights or remedies that cannot be excluded under applicable law. Material changes to these terms will be identified on this page. For questions or a dispute, contact us with the store domain and relevant details so we can investigate.
Contact
Infra Cloud Services S.A.R.L AU, Morocco.
support@casekit.app