Shopify app

Support replies written from your Shopify order data.

Paste what the customer wrote, give the order number or their email, and CaseKit finds the order in your store, reads the real fulfilment state, and writes the reply. From inside your Shopify admin.

Install on Shopify Add the Gmail extension

Free plan: unlimited order lookups and 25 replies a month. Billed through Shopify.

Works in your admin
Read-only access
EN, FR, ES, DE, IT
No API key
Gmail extension optional

Nordic Knits · Apps · CaseKit

Customer message

Order number or customer email

#10582

Paste what they wrote

Hi, where is order #10582? It has been a week and I haven't had any update.

Thanks,
Sarah

Write reply Reads the order, never edits it

CASEKIT In transit

Sarah Johnson #10582

22 Aug 2026 · 2 items · €89.00

Preparing

Shipped

In transit

Out for delivery

Delivered

DHL JD0123456789 Open tracking

Recommended reply WISMO_IN_TRANSIT

Hi Sarah, Thanks for checking in. Order #10582 is on its way with DHL and is currently in transit. You can follow it here: JD0123456789 I'll keep an eye on it and let you know if anything changes. Best, The support team

Installs from the Shopify App Store Read-only: cannot refund, cancel or edit Gmail extension optional

The App Store listing is in review. Until it is live, the Gmail extension is the way to use CaseKit today, and it connects to your store the same way. Want a note when the listing goes up? Email support@casekit.app.

Three inputs. One reply.

Nothing to configure before the first answer.

Order number or email

Either one. Given an email, CaseKit finds the customer's relevant order. Given two candidates, it asks.

The customer's message

Paste it. CaseKit reads it to pick the scenario and, on Pro, to answer what was actually asked.

Write reply

The order is resolved, the fulfilment state read, and the reply written against it. Copy it into whatever you answer from.

Order status

The reply matches what actually happened

CaseKit reads fulfilment and tracking from your store, then picks the reply that fits. An order still being packed gets a different message than one out for delivery today, and a parcel the carrier has not scanned is described exactly that way.

Preparing, shipped, in transit, out for delivery, delivered
Carrier and tracking number taken from the order, never retyped
Delivered-but-not-received handled as its own case
No delivery date unless your store has one

How the scenario is chosen →

CaseKit showing order #10611 out for delivery today with DPD, and the matching reply

Optional

Answer in Gmail? Skip the paste.

The Chrome extension does the same work from inside the email: it reads the open conversation, finds the order, and puts the reply straight into the composer. Same store connection, same replies, one fewer step.

It is an accelerator, not a requirement. Everything above works without it.

Add the Gmail extension About the extension →

Gmail thread asking where order #10582 is, with the CaseKit card already showing the resolved Shopify order

What it can and cannot do in your store

Action	CaseKit
Read order, customer and fulfilment data	Yes, read-only
Write a reply from that data	Yes
Refund, cancel, edit or fulfil an order	No — no write scopes
Send an email to your customer	No — you send it
Copy your orders into its own database	No
Work without the Chrome extension	Yes, fully

How CaseKit handles data · Privacy policy

Shopify app questions

Do I need the Chrome extension to use CaseKit?

No. The app in your Shopify admin does the whole job: paste the customer's message, give the order number or their email, and it finds the order, reads the fulfilment state and writes the reply. The extension is optional. It does the same thing inside Gmail and adds one-click insert into the composer.

How do I install it?

From the Shopify App Store, like any Shopify app. It asks for read-only access to orders and customers and appears under Apps in your admin. There is no API key to create and no token to paste anywhere.

What does it read from my store?

Order, customer and fulfilment data, read-only, at the moment you ask for a reply. It cannot refund, cancel, edit or fulfil an order, and it does not copy your orders into its own database.

Does it work if the customer emails from a different address?

Yes. Give it the order number instead of the email and it resolves the order directly. If two orders could match a customer, it shows both and asks you to pick.

Where does the reply go?

Into a copy box in the admin. Paste it into whatever you answer from: Gmail, Outlook, Shopify Inbox, a helpdesk. If you answer in Gmail, the optional extension drops it straight into the composer instead.

Which languages?

English, French, Spanish, German and Italian, detected from the message you paste. All five on every plan.

What is billed through Shopify?

Everything. Free is $0 with unlimited order lookups and 25 replies a month. Pro is $19 a month or $190 a year, up to 5 team members, on your normal Shopify invoice.

Install CaseKit on your store

Free plan, billed through Shopify, nothing to configure. Unlimited order lookups and 25 replies a month.

Install on Shopify Add the Gmail extension